Terms and Conditions
1. Terms and Conditions
a. This website is owned and operated by Kabam2u.
b. Access to and use of this website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, which may be updated, suspended or terminated by Kabam2u without notice in the Kabam2u’s absolute and unfettered discretion. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
c. You acknowledge that all products that you order through this website are intended for personal, domestic, non-commercial use only.
2. Pricing & Product Availability
Pricing
a. Prices are subject to change without notice.
b. All prices include GST, except for gift vouchers.
c. Except for magazine subscriptions, all prices exclude delivery costs.
d. Sale items are only available at the lower price whilst stocks last and during the designated sale period.
e. We take all reasonable care to ensure that all details and prices of products on the Kabam2u Shop website are correct at the time of online publication. However, we reserve the right to correct any publishing errors on the website and cancel orders made at the incorrect price.
Product availability
g. Please check the availability of the item you wish to purchase. All in stock items are promoted in good faith to be available at our warehouse at the time the order is received.
h. The availability indicator applies to single items only, and where multiples are purchased, the shipment of the total order may be delayed.
i. Once we have received your order, you will receive a confirmation email confirming receipt of your order. This is not a guarantee of availability.
j. Unforseen supply issues or unexpected demand may occasionally result in stock being unavailable. You may cancel or edit your order up until your order has been assigned to our warehouse team. Please phone or email to make any changes.
l. Items marked as pre-order will generally be dispatched on the day prior to the release date. Where an order contains additional items, the entire order will be dispatched once the pre-order stock is available.
m. All backorder items are promoted in good faith to be available from our suppliers at the availability indicated. Where an item is deleted from a supplier’s range after we have placed an order for it on your behalf, the item will be cancelled from your order and you will be notified.
5. CHANGING YOUR ORDER
a. We will do our best to accommodate you should you wish to make a change to your Kabam2u order including substitution or addition of products, upgrading to Express Post, changing the delivery address or cancelling your order. This is possible only up until your order has been assigned to our warehouse team for collating. Please phone or email with the details of the change required.
b. Please note that these changes may not be reflected in future email correspondence regarding your order.
6. DELIVERY
a. Please take care to ensure accuracy when entering the delivery address for your order; especially where orders are addresses to a gift recipient. Unfortunately, we are unable to redirect parcels once they have left our fulfilment centre. Where the shipping address differs from the billing address, please ensure permission is obtained for the disclosure of personal information under the Privacy Act for third party recipients.
b. Delivery times on the website relate to the delivery service and do not include dispatch time. Orders placed with all stock ready to deliver will leave the Kabam2u head office within 2 business days. Orders for out of stock items will be sent within 2 business days of their arrival from our head office when received from our suppliers.
Delivery Within Australia
c. The Same Day Dispatch Service guarantees same day dispatch for orders placed before 12pm on a business day, and before 12pm on the next business day following a weekend, NSW public holiday or Australia Post public holiday. The Same Day Dispatch Service uses the Express Post service and is restricted to Australian delivery addresses and where the items are in stock. Magazine subscriptions are not available for Same Day Dispatch as they are fulfilled via a third party mailing house.
d. Post dispatch the details for your subscription are passed onto the mailing house for processing. The dispatch confirmation email indicates that the order has been processed, not that the first issue is in transit. The first issue will be received based on the time that your order was placed, which may take between four and six weeks depending on the magazine issue dates.
e. If a magazine subscription is purchased with other items, the delivery charge will be reduced to cover only the items included in the shipment.
f. On products identified as coming from an alternative warehouse, your dispatch confirmation email indicates that the order has been sent to a third party supplier to fulfil your order. Please refer to the product information for dispatch expectations from the supplier.
g. Kabam2u delivers to Australian addresses using the Australia Post network. Delivery times quoted on our website refer to the time to deliver after the parcel has left our Fulfilment Centre, and have been supplied by Australia Post. ( http://auspost.com.au/parcels-mail/delivery-areas.html)
h. The ATL or Authority To Leave service allows Australia Post to leave the parcel in a secure location if a signature cannot be obtained for delivery. Please note that the ATL service may not be available to buildings with a security entrance. In these cases, a card will be left with instructions. We cannot accept responsibility for parcels lost or damaged where the item has been left ATL as requested.
i. On selection of the Surface Mail Service, please note that this is a non tracked, non refundable service. We cannot accept responsibility for parcels lost using this service.
j. For delivery to company addresses or workplaces, the Company Name and Floor/Level must be included in the address details.
k. Please check the delivery address carefully, as parcels cannot be redirected once in transit.
l. Where an order is returned to us as unclaimed, refused or insufficiently addressed, we will contact you by email for further instruction. Please note that additional delivery charges will apply to have these orders resent.
International Delivery
m. We deliver to international addresses using an insured, tracked service or a budget airmail service.
n. The International Courier service is provided by Fedex, and is traceable and insured; therefore orders will be replaced if lost or damaged en route. This service does not extend to delivery to International PO Boxes. A contact phone number for the recipient must be supplied for all International Courier orders.
o. Please note that the Airmail Service, is a non tracked, non refundable service. We cannot accept responsibility for parcels lost using this service.
p. Some international orders may require additional identification before being processed and may delay dispatch of your order. We reserve the right to request additional identification prior to processing orders originating outside Australia.
q. Australian tax (G.S.T.) is removed from all international orders, however please be aware that your order may be subject to local Customs duties and local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charges must be borne by the recipient.
Additional Delivery Charges
On rare occasions, we reserve the right to adjust delivery costs for large orders or bulky items. You will be contacted and asked to accept these charges before your order is dispatched. You may cancel your order at any time prior to dispatch.
Where orders contain items that are ‘ready to deliver’ and items that need to be ordered from a supplier, we will send your order across two or more shipments, at your request. Please note that additional delivery charges will apply, even if the order contained a free shipping promo code. The additional delivery charge will be calculated on the sub total of the items being sent, and the delivery service chosen.
Additional delivery charges may apply where a parcel has been returned unclaimed, refused or insufficiently addressed and is resent at your request.
